Refund Policy

Returns & Exchange Policy

www.rainherbal.in (hereby RBT) does not entertain returns after the order is successfully placed and payment is made by the buyer. Buyers are requested to place the order only if they agree with this term.

We will accept exchange of the sold products through the website rainherbal.in subject to the terms and conditions mentioned below:

  1. Exchange requests will be entertained only in case the product(s) received by the buyer are in damaged or expired condition. Only such cases will be considered for exchange
  2. Buyer has to inform rainherbal.in OR RBT of his/her intention to exchange the broken products within 12 hrs of receipt of the goods at his/her shipping address. Such damaged goods should be sent to the registered address of RBT only after written email consent from the Rain Herbal Customer Support Team via the official email ID rainberrycc@gmail.com.
  3. All replacements will be made after the returned shipment of product is received by The courier charges for returning the damaged cases will be borne by RBT.

 

Cancellation & Refund Policy

You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases:

  1. If the shipping location is not serviced by our partner courier
  2. No refund requests will be entertained for damaged
  3. Damaged products will be exchanged as per our exchange

From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days. The amount will be refunded in the customer's mode of payment.

No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations. No refunds will be given in the following cases:

  1. Incorrect or insufficient address mentioned by the customer
  2. Non- availability of recipient at the mentioned address and/or premises
  3. Refusal to accept products at the time of

All emails in this regard are to be sent to rainberrycc@gmail.com.

 

COUPON TERMS & CONDITIONS

Coupons are valid for a limited time only. RBT reserves the right to modify or cancel coupons at any time.

The coupon offer will not be valid until it is applied to the qualifying item.

The coupon may only be used on www.rainherbal.in and in conjunction with the purchase of products shipped and sold by www.rainherbal.in. The coupon is not valid on products sold by third-party sellers or other e-commerce websites.

The coupon is limited to one coupon per customer.

If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.

Applicable shipping and handling charges apply to all products as the Shipping & Returns Policy.